Cancellation & Refund Policy
At EXTRAVA STUDYTOURS PRIVATE LIMITED, we understand that plans can change. To ensure a smooth experience for all of our clients, we have established the following cancellation policy for our educational travel programs:
1. Cancellation by the Client
Clients may cancel their booking for any of our educational tours, workshops, or programs subject to the following terms:
a. Cancellation Notice and Refunds:
- More than 30 days before departure: Clients will receive a full refund minus a 10% administrative fee.
- Between 7 and 30 days before departure: Clients will receive a 50% refund of the total booking cost.
- Less than 7 days before departure: No refund will be issued for cancellations made within 7 days of the departure date.
b. Special Cases (Emergency or Medical):
Cancellations due to medical emergencies or other significant unforeseen circumstances may be considered for a partial refund on a case-by-case basis. A medical certificate or supporting documentation may be required.
2. Cancellation by EXTRAVA STUDYTOURS PRIVATE LIMITED
In the rare event that EXTRAVA STUDYTOURS PRIVATE LIMITED is required to cancel a program due to circumstances beyond our control (e.g., natural disasters, government regulations, insufficient bookings), clients will receive the following options:
- Full Refund: A full refund of all payments made for the canceled program.
- Alternate Program: The option to transfer to an alternate program with a similar itinerary and value.
- Rescheduled Tour: The opportunity to reschedule for a later date (if applicable).
3. Non-Refundable Fees
Please note that some fees (such as booking and processing fees) may be non-refundable, regardless of the timing of the cancellation. These fees will be clearly outlined in the booking confirmation.
4. No-Shows and Late Arrivals
Clients who fail to show up on the scheduled departure date or arrive late may not be eligible for a refund or rescheduling, unless previously agreed upon with EXTRAVA STUDYTOURS PRIVATE LIMITED.
5. How to Cancel Your Booking
To cancel your booking, please contact us. Ensure to provide your booking reference number and the reason for cancellation. Our team will assist you with the process and provide further details regarding any applicable refund.
6. Changes to the Cancellation Policy
EXTRAVA STUDYTOURS PRIVATE LIMITED reserves the right to modify or amend this cancellation policy at any time. Any changes will be communicated to clients prior to booking and/or departure.